Examples

What are critical to quality CTQ parameters?

What are critical to quality CTQ parameters?

Critical to quality (CTQ) is the quality of a product or service in the eyes of the voice of the customer (VOC). Use: It is a good idea to identify the critical to quality parameters as they relate to what is important to the customer at large.

What are critical to quality measures?

A Critical to Quality (CTQ) Tree is a diagram-based tool you can use to clarify customer needs and understand more about the specific, measurable performance requirements you need to meet to fulfil those needs.

What is critical to quality example?

Critical to Quality requirements relate to customer expectations and needs around the quality of your output. Some examples of CTQ requirements are: Mobile phone screen does not break when dropped from a height of three feet onto concrete.

How do I fill out a CTQ Tree?

There are three important steps to developing a CTQ tree:

  1. Identify critical needs. Do not base critical needs on your beliefs of what customers require: Ask the customers.
  2. Identify quality drivers.
  3. Identify performance requirements.
  4. Repeat!

What are the critical to quality CTQ attributes of a Lean Six Sigma project?

What are the Critical to Quality (CTQ) attributes of a Lean Six Sigma project?

  • The tolerances on the solution created in the Improve phase.
  • The Quality Assurance procedures that govern inspection, test, and audit.
  • A list of the customer needs.

What is CTF and CTQ?

There are many overlapping & differences between Critical to Quality (CTQ) & Critical to Function (CTF) CTQ – ‘Critical to Quality’ (of the manufacturing). Determined by manufacturer/contractor. CTQ addresses manufacturing specific requirement.

What is CTQ drill down tree?

CTQ (Critical to Quality) drilldown tree is a tool that can be used to effectively convert customer’s needs and requirements to measurable product/service characteristics, to establish linkage between Project “Y” & Business “Y” and to bound the project or to make the project manageable.

What is a CTQ template?

Definition/Purpose: Translates the voice of the customer’s (VOC) language into a measurable specification so you can tell whether or not the CTQ has been met. Used in Define phase. Instructions: To use as a template, please save a copy by clicking on the save icon.

When should you stop branching out in a CTQ Tree?

Cards

Term When should you stop branching out in a CTQ tree? Definition When you get to something you can actually measure
Term What is “internal time”? Definition The time when a machine is not running.

What are categories of critical to quality characteristics?

Critical To Quality Characteristics

  • Critical to Quality (CTQ)
  • Cost of Quality (COQ)
  • Critical to Delivery (CTD)
  • Critical to Price (CTP)
  • Critical to Safety (CTS)

How is CTQ calculated in Six Sigma?

Basic Steps Needed in CTQ

  1. Identify who your customers are.
  2. Collect VOC (Voice of the Customer) data.
  3. Analyze the VOC data that you collected.
  4. Create a list of CTQ requirements.
  5. Pick one CTQ requirement and make a CTQ tree for that particular one.

When should you stop branching out in a CTQ tree?